Hidden Tide Essence Contact

Using this site

Terms of Service

Last updated: 2 June 2026

These terms set out how you may use the Hidden Tide Essence website and the things we offer through it. By browsing the site, you're agreeing to what follows. We've kept the language as clear as we could, so nothing important hides in the fine print.

1. Service usage

  1. Acceptable use. Use the site to learn about and enquire about our fragrances, in a way that's lawful and respectful of others.
  2. Permitted & prohibited. You may read, share and reference our pages. You may not attempt to disrupt, copy wholesale, or misuse the site or its content.
  3. Access requirements. A current browser and an ordinary internet connection are all you need.
  4. Fair usage. Automated scraping, bulk requests, or anything that strains the site for everyone else isn't permitted.

2. Accounts & access

  1. Creating an account. Most of the site can be used without one. Where an account is offered, give accurate details and keep them current.
  2. Security. Keep any login details to yourself; you're responsible for activity that happens under your account.
  3. Suspension & termination. We may pause or close an account that's used to harm the site or other visitors.
  4. Multiple accounts. Please don't create accounts to evade limits or restrictions.

3. Service availability

  1. Uptime & maintenance. We aim to keep the site available, but occasional downtime for upkeep is to be expected.
  2. Feature availability. Products and pages are small-batch and may change or sell out without notice.
  3. Geographic notes. Some offerings may not be available in every region.
  4. Modifications. We may refine, add or retire features over time as the atelier evolves.

4. Intellectual property

  1. Ownership. The text, images, scent descriptions and branding on this site belong to Hidden Tide Essence.
  2. User-generated content. Anything you send us, you confirm you have the right to share.
  3. License grant. You may view and share our content for personal, non-commercial use with credit.
  4. Trademarks. The Hidden Tide Essence name and marks may not be used without permission.

If anything here needs clarifying, our Contact page is the best place to ask. These terms may be updated from time to time, with the revised date shown above.

Terms of Service (Supplementary Provisions)

Hidden Tide Essence ("we", "us", or "our") is committed to handling every visitor's information fairly and in accordance with applicable laws of Japan and the provisions set out below. These supplementary provisions clarify how we collect, use, and protect personal information and the conditions under which our website, products, and services may be used.

Information We Collect and How We Use It

We collect personal information such as your name, contact details, shipping address, and payment-related data solely for the purposes of responding to inquiries, processing and delivering orders, providing after-sales support, improving quality, and complying with legal obligations. We do not use collected information beyond these stated purposes and maintain appropriate security safeguards to protect it against unauthorized access, loss, or disclosure.

Disclosure to Third Parties

We do not disclose personal information to third parties without your consent, except as required by law. Where we outsource delivery, payment processing, or similar functions, we exercise appropriate supervision over our contractors. You may request access to, correction of, suspension of use of, or deletion of your personal information at any time by contacting us using the details below.

Cookies and Analytics

This website may use cookies and similar technologies to enhance usability and understand how the site is used. You can disable cookies through your browser settings, although some features may then become unavailable. We do not use cookies to identify individuals beyond the operation of this site.

Disclaimer and Governing Law

While we strive to keep the information on this site accurate, we make no warranty as to its completeness or usefulness. Except in cases of our intentional misconduct or gross negligence, we accept no liability for damages arising from use of this site. These provisions are governed by the laws of Japan, and any dispute shall be subject to the exclusive jurisdiction of the court having jurisdiction over our registered location as the court of first instance.

Contact

For questions regarding these provisions, please contact us:
Business name: Hidden Tide Essence
Address: Omorinishi 3-11-16, Ota City, Tokyo 143-0015, Japan
Phone: +81 3-3768-5794
Email: info@hiddentideessence.com
These provisions may be revised without prior notice; revised provisions take effect once posted on this page.